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Regional Service Manager
Location:
Trail, BC
Description:
2 candidates: Candidate A will be covering Ontario Candidate B will be covering Quebec and Newfoundland. As Candidate B will cover Frenching speaking territory, that would be a plus if candidate B is bilingual. Compensation: $95k - $105k Canada dollar (plus up to 12% bonus based on annual base salary) Regional Service Manager – East Canada Regional Service Manager – East Canada LGMG is a leading Mobile Elevating Work Platform Manufacturer with successful operations around the world. We are currently seeking an experienced Regional Service Manager for East Canada. The ideal candidate will have extensive experience, having worked for a MEWP manufacturer, supporting construction equipment sold to rental companies in Western Canada. RESPONSIBILITIES: Provide technical support to the dealerships in assigned territory Ensure dealerships have adequate resources and facility to properly repair LGMG machinery and maintain customer satisfaction Conduct training to ensure dealerships are properly trained to work on LGMG machinery and maintain appropriate skill level Provides Regional and On-site Technical Training to help troubleshoot and repair equipment Assist with difficult customer issues Work with Dealer Service team to continue development of the Service Management Development and Certification Program. Service Parts Works with assigned dealerships to promote the use of LGMG OEM service parts usage Increase Dealership parts revenue with parts marketing programs Provide training for LGMG Parts Catalog and Service Management systems Provide Parts technical related assistance to dealerships and company personnel when requested or required. Equipment Warranty & Campaigns o Train Dealerships on the proper Warranty process and procedures Monitors campaign completion and promote 100% closure on all safety related issues. Administer goodwill policy in the best interest of the Customer, the Dealership and LGMG using Company guidelines within budgetary constraints. Develop Service Marketing programs for Dealerships to increase Service and Parts profitability Assist Dealership with improving absorption rates o Works with the other members of the Field Sales Area to achieve assigned objectives and meet commitments on a monthly, quarterly and annual basis. Works with dealerships to maintain Customer satisfaction using all available resources to ensure brand loyalty REQUIREMENTS: Minimum 5+ years of experience in the construction, industrial or agricultural equipment industry Bachelor’s degree or equivalent combination of education and experience in a vehicular or Ag related technical course of study. Excellent verbal and written communication skills to converse with dealers and customers Ability to read, write, and speak the English language fluently is required. Ability to communicate effectively to develop written reports and to provide instructions and guidance to corporate and dealer service support personnel. Skilled in the resolution of technical problems, including but not limited to mechanical, electrical, electronic, and hydraulic issues on tractors, utility vehicles and implements. Ability to remain tactful in challenging and argumentative situations. • Intermediate to advanced knowledge of Microsoft Office Applications (i.e. Excel, Word, PowerPoint, and Outlook) Good presentation skills. Ability to multitask in a fast-paced environment Ability to work in a team environment Ability to drive and travel up to 75% of the time Valid Driver’s license with a clean driving record Knowledge of dealership operations (not a must, but an asset) Ability to read and understand blueprints, technical manuals, parts manuals, etc. (not a must, but an asset) BENEFITS: Salary Range: 100-120k, based on experience Bonus Program 401(k) with company match Health insurance Paid time off Vacation: 15 days (equals 3 weeks-including weekend/public holidays) per year. Pro-rated as of date of hire. LGMG provides vehicle allowances on the monthly basis (around CA$1,000 per month) excluding fuel, insurances, tolls. Business travels: hotels and meals will be paid by LGMG subject to LGMG’s business travel policy.
Posted:
January 8 on iSmartRecruit
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More About this Listing: Regional Service Manager
Regional Service Manager is a Jobs Service Manager Job located in Trail BC. Find other listings like Regional Service Manager by searching Oodle for Jobs Service Manager Jobs.
Regional Service Manager is a Jobs Service Manager Job located in Trail BC. Find other listings like Regional Service Manager by searching Oodle for Jobs Service Manager Jobs.