This listing was posted on The Resumator.
Customer Success Manager
Location:
Toronto, ON
Description:
About Us Cognota is on a mission to power LearnOps for all enterprises. Our values shape a collaborative, honest, and engaging work culture. We strive for continuous improvement, driving excellence and enjoying the journey along the way. The Role Cognota seeks an experienced Customer Success Manager to join our growing team. As the Customer Success Manager, you’ll work closely with our VP of Customer Success to build out scalable and repeatable processes and collaborate on a variety of customer-facing initiatives. You'll be working closely with our customers to facilitate their Cognota onboarding experience, provide ongoing support and guidance, and partner to ensure that we achieve their product goals. Responsibilities Function as the customer advocate and provide internal feedback on how we can better serve our customers. Manage all post-sales activity for customers through strong relationship-building, product knowledge, onboarding and expansion. Build strong, value-driven relationships with prospects and customers. Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs. Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes. Track accounts to identify upsell opportunities, down-sell, or churn risks. Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas Maintain accurate renewal and expansion pipeline and forecast data. Work as a team to deliver an exceptional customer experience. Requirements At least 2+ years of experience supporting or selling B2B software. Excellent communication skills. Thrive in a fast-paced, high-energy environment. Takes initiative, and solves problems. Works well with cross-functional groups. Familiarity with corporate learning and development would be beneficial. Proven ability to manage customer relationships and achieve retention and growth targets. Some of our great benefits: Competitive pay complemented by stock options. OTE: $80,000+ Medical, dental, vision, and extended health coverage from day one. Unlimited vacation days. Monthly “You Days” when the whole company gets the day off to recharge and focus on themselves. Paid time off on your birthday to celebrate and enjoy a day just for you. Professional development opportunities through access to internal mentors. A flexible, remote-first way of working. Cognota believes in equality and celebrates diversity. We ensure that every candidate is treated fairly, without discrimination based on age, ancestry, color, race, citizenship, ethnic origin, birthplace, belief, disability, family or marital status, gender identity, gender expression, public assistance status, criminal record, sex, or sexual orientation. To foster inclusivity, we're committed to making our recruitment process accessible to all. If accommodation is needed during the hiring process, please inform us. Cognota is here to provide or arrange the necessary support for our applicants. Powered by JazzHR
Company:
Cognota
Posted:
May 17 on The Resumator
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More About this Listing: Customer Success Manager
Customer Success Manager is a Executive Manager Job at Cognota located in Toronto ON. Find other listings like Customer Success Manager by searching Oodle for Executive Manager Jobs.
Customer Success Manager is a Executive Manager Job at Cognota located in Toronto ON. Find other listings like Customer Success Manager by searching Oodle for Executive Manager Jobs.