This listing was posted on iSmartRecruit.
Customer Service Agent
Location:
Halifax, NS
Description:
Job Title: Customer Service Agent Job Summary: We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Agent. As a Customer Service Agent, you will be responsible for providing exceptional support to our clients, addressing their inquiries, resolving issues, and ensuring overall satisfaction. The ideal candidate will possess excellent communication skills, a passion for assisting others, and the ability to thrive in a fast-paced environment. Responsibilities: Respond promptly to customer inquiries via phone, email, and live chat in a courteous and professional manner. Assist customers with product information, pricing, availability, and order processing. Resolve customer complaints and issues efficiently and effectively, escalating to management when necessary. Maintain a high level of product knowledge to provide accurate information and recommendations to customers. Collaborate with other departments to ensure timely resolution of customer inquiries and concerns. Document all customer interactions and transactions accurately in the CRM system. Identify opportunities for process improvement and contribute ideas to enhance the customer experience. Adhere to company policies, procedures, and quality standards at all times. Participate in ongoing training and development programs to stay updated on product changes and customer service best practices. Requirements: High school diploma or equivalent. Excellent verbal and written communication skills. Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers. Ability to remain calm and composed under pressure while handling difficult situations. Proficiency in using CRM software and other customer service tools. Detail-oriented with excellent organizational and multitasking abilities. Willingness to work flexible hours, including evenings, weekends, and holidays. Ability to work independently and as part of a team in a fast-paced environment.
Posted:
March 21 on iSmartRecruit
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More About this Listing: Customer Service Agent
Customer Service Agent is a Customer Service Customer Service Representative Job located in Halifax NS. Find other listings like Customer Service Agent by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Agent is a Customer Service Customer Service Representative Job located in Halifax NS. Find other listings like Customer Service Agent by searching Oodle for Customer Service Customer Service Representative Jobs.