Technology Projects Governance Coordinator (Bilingual English/Spanish)
Requisition ID: 85376 Join the Global Community of Scotiabankers to help customers become better off. The team: The Global Technology Solutions (GTS) - Service Support’s Enterprise Operational Readiness team is mandated to ensure that Details Technology projects delivery are executed effectively in the prevention of incidents and service delivery stability with appropriate risk mitigation controls in place. This process includes a global scope and is initiated early in the project life-cycle framework to ensure all mandatory qualifications are completed according to compliance standards in a timely manner prior to change management approval for production implementation. The role: Reporting to the Senior Manager - Enterprise Operational Readiness, you are a part of a team that ensures the Enterprise Operational Readiness policies, processes and automation tool adherence for all Details Technology projects delivery. This will include alignment with the organizational Enterprise Delivery Framework by interlocking closely with project stakeholders to provide effective projects delivery governance in a time sensitive high energy environment requiring proactive thought leadership diligence to prioritize and complete tasks effectively and independently. Is this role right for you? You will independently define Enterprise Operational Readiness qualifications based on project implementation scope during the Triaging phase of the Operational Readiness process. You can articulate to management the reasons for approving or not approving a project implementation. You thrive on facilitating, reviewing and completing the collection, sharing and archiving of project artifacts for service operational support, risk, privacy, security, testing and capacity planning, etc. You will ensure that roles and responsibilities are clearly defined and understood by project implementation stakeholders by mapping them to other relevant processes such as ITIL Change & Incident Management through regular collaboration and training. You get to identify all residual risks and communicate them for acknowledgement by appropriate management personnel for mitigation. You will improve customer background by ensuring communication and training to the project teams and other stakeholders comprising of small to large groups on a regular basis to facilitate their capability to execute the qualifications for the Enterprise Operational Readiness phase of the project delivery framework. You will assist with continual improvement initiatives for the process and the ServiceNow automation tool. Do you have the skills that will enable you to succeed in this role? You have at least five years of progressive technical working background in a large, enterprise Info Technology service delivery Operations environment (e.g., Level 2 & 3 help desk support for systems & networks). You possess strong verbal and written correspondence abilities in both English & Spanish in order to connect with both technical or business functional stakeholders. You have demonstrated excellent customer service skills. You have at least 2 yrs of technical current understanding in each of the following: Storage Technologies (SAN, NAS); Active Directory, DNS, LAN, Cloud Technologies (e.g., IaaS, SaaS, PaaS). You possess excellent knowledge on the use of Excel to create/maintain pivot tables & macros; plus, perform data analysis. You can also create presentations on Microsoft powerpoint & incorporate the use of graphics & charts. You possess the abilities to independently manage multiple assignments, understand priorities and meet strict deadlines proactively. You have completed a post-secondary education; plus completion of an ITIL Foundation certification (versions 2 and/or 3 and/or 4) is an asset. What's in it for you? You will be on the leading edge in 1 of the top five chartered banks in Canada in a unique role as part of the bank’s digital transformation strategy implementation where people, process and tools come together in a streamlined way to provide service delivery excellence to it’s customers which include Scotiabank employees. We have an inclusive and collaborative working atmosphere that encourages creativity, curiosity, and celebrates success! Our primary office in Scarborough is freshly renovated with a design focus on enabling collaboration through both environment and technology. Onsite cafeteria plus complimentary hot beverage stations in the workplace. Minutes by TTC bus from Warden subway station on Line 2. Free employee shuttle service connecting the IT campus with nearby GO stations. 2022 opening of the Eglinton Crosstown Light Rail Transit. Birchmount is a stop on this route. Minutes from the 401 & DVP. Free onsite & offsite employee parking with charging stations for electric vehicles onsite. You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world. We foster an environment of innovation and continuous learning. We care about our people, allowing them to design how they work to deliver amazing results. We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges. Location(s): Canada : Ontario : Scarborough As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer background and use the Bank’s 6 guiding sales practice principles to ensure they act with honesty and integrity. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly on-line to be considered for this role. We thank all candidates for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
March 26 on Scotiabank