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Team Member, Toronto Seniors Helpline | Team Member in Job Job at Woodgreen Community Services in 1

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Team Member, Toronto Seniors Helpline

Toronto, ON

Employment Type: Contract (ending May 7, 2021), Bargaining Unit Work Hours: 35 hours/week, Monday-Friday, 12:00pm-8:00pm Includes rotating weekends (up to 3/month), 10:00am-6:00pm Salary: G8 - $27.34/hour Application Deadline: July 12, 2020 by 11:59 pm Program Overview – Toronto Seniors Helpline, Community Care Toronto Seniors Helpline aims to provide access and navigation to services and supports for seniors (and those caring for them) in the Toronto Central LHIN through telephone calls and the Resource Matching and Referral (RM&R) system. Toronto Seniors Helpline assists with smooth transfers, improved coordination and access between the Community Service Sector, the TCLHIN Home & Community (formerly CCAC), hospitals, primary care, and other parts of the health care system. Toronto Seniors Helpline is also a coordinated point of access for seniors’ mental health and addictions crisis. Toronto Seniors Helpline is also integrated with the Crisis Outreach Service for Seniors (COSS) and the Toronto Central LHIN - Home & Community. What You Will Do Respond to telephone and webchat referrals and requests for service and details. Conduct initial screening using standardized assessment tools and implementing protocols to determine the most appropriate response to the call/referral. Assess risk and safety to determine the callers’ level of risk to self or others. Provide supportive counselling, crisis de-escalation, and telephone-based short term case management services as appropriate. Utilize electronic systems (eg. Resource Matching & Referral and Access Point databases) to make referrals to agencies and maintain appropriate documentation/case notes and client files. Work collaboratively with hospitals, other primary care agents, and community service providers to maintain a client-centred approach. Keep accurate up-to-date statistical data for analysis and evaluation purposes and report data. Keep up to date on resources and search tools that can assist in supporting callers. What You Bring to the Team Bachelor Degree in Social Work or related degree. Registration with the Ontario College of Social Workers and Social Service Workers or a respective regulatory body. Proven track record working with older adults and caregivers. 2 (2) years related skills in telephone counselling/support and crisis intervention background. What Will Set You Apart Demonstrated intake/triage background and strong assessment skills. Self-directed and independent, but also experienced in working collaboratively with others. Demonstrated customer service and people skills. Proven skill in crisis response/intervention, supporting people with mental health/substance use, and commitment to a harm reduction approach Demonstrated knowledge and background in supporting older adults with geriatric issues such as dementia/responsive behaviours. Strong expertise to build relationships with a variety of individuals. Excellent oral and written English fluency and communications skills. Cultural competency with expertise to community clearly with individuals from diverse ethno-cultural backgrounds and levels of abilities. Good knowledge and skills in the use of community resources. Strong administrative, management skills. Applied technical skills (Microsoft word, Ms excel, databases and Internet). Background in outreach, public presentations and workshops. Demonstrated expertise to exercise good judgment, flexibility, and contribute to the effective functioning of a team, Effective problem-solving and conflict management skills. Demonstrated expertise to follow policies, procedures and adherence to legislation. Expertise to communicate in French or another 2nd language is an asset. Background with RM&R is an asset. Powered by JazzHR
Woodgreen Community Services
June 30 on The Resumator
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Team Member, Toronto Seniors Helpline is a Jobs Team Member Job at Woodgreen Community Services located in Toronto ON. Find other listings like Team Member, Toronto Seniors Helpline by searching Oodle for Jobs Team Member Jobs.