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Software Support Specialist | Support Worker in Job Job at Iqmetrix in Regina SK | 5516460929

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Software Support Specialist

Location:
Regina, SK
Description:

Job summary About iQmetrix: With our retail POS and management solutions found in over 20,000 stores, iQmetrix’s software is designed to power specialty retailers. From wireless dealers and repair shops to home goods, liquor stores, and everything in between, we support retailers who are focused on delivering a unique, personalized background to their customers. You can find our offices in across Canada and the U.S. Learn more us at www.iQmetrix.com. Job overview: iQmetrix’s Customer Support team are a group of passionate, detailed and technically driven people. We love solving our customers problems and Creating Great Experiences. You will: Be the 1st point of contact to answer all client queries related to iQmetrix’s multi-product platform. Own the customer background and work to exceed expectations. Strive to make every interaction a Great Background. Always looking for solutions to problems and proposing improvements if something could work better. The expertise to evaluate, troubleshoot, replicate, and escalate issues as required. Over time you’ll increasingly solve many of these issues on your own. Work together with Client Managers and Development Teams on prioritization and communication of defects, hotfixes and any trending issues. You are: A people person - you love talking to people on the phone and build a strong rapport with clients. An empathiser. You connect with clients in a genuine way that lets them know you care about their issues. A great teammate that can both follow and lead depending on the situation. Curious and have a natural expertise to "zoom out" of a problem, in order to ask the right questions. Able to adapt in a fast-paced environment and are willing to embrace change. Requirements: 2+ years Customer Service background, ideally in a software/technology support role. Type 40+ WPM What Does it Take to Be a Part of Our Team? Communication expertise and emotional intelligence are key. iQmetrix is looking for someone who can listen to others and take multiple perspectives into consideration when making decisions decision. People who love what they do; they’re passionate about their work. With people skills, a team player can build strong relationships from scratch. We love that. Be humble. We’re on the hunt for, someone who is not afraid to admit their mistakes and work towards preventing them in the future. Thinks about the health of the company before personal agendas. Profit and loss are major influencers on organizational decisions and our team has to have the big picture in mind—always. Being a self starter is a huge asset. This means being able to dive into the work without fear of making a mistake. Flexibility, and the expertise to adapt to an evolving environment, will go a long way at iQmetrix. Keep in mind: the iQmetrix team works in open, collaborative office environments. Successful people can thrive in this style of workspace. People who can stick by their decisions, since they did what they thought was best, will fit well into the iQmetrix team. These people are also not afraid to admit to and learn from their mistakes. Want to Join the Team? If you are interested in a career with iQmetrix and are committed to striving for success, please submit your resume and introductory letter. We thank all candidates for their interest, however, only those selected for an interview will be contacted. PATSWC8hWj
Company:
Iqmetrix
September 22 on ZipRecruiter
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Software Support Specialist is a Jobs Support Worker Job at Iqmetrix located in Regina SK. Find other listings like Software Support Specialist by searching Oodle for Jobs Support Worker Jobs.