Retail Sales Representative / Agent(e) au centre d'exp?dition 1 1
Posting Date: February 14, 2018 Hours of Work: 14:45pm-20:30pm- 5.75 hrs. per day Job Code: 254 Location: Dartmouth, NS Bargaining Unit: Yes Reports to: Atlantic Retail Manager Job overview Customer Service Orientation Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services Handling customer complaints and inquiries Issue solving Working to resolve problem shipments Working to resolve equipment and technology challenges Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service Relationship Building Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners Building a positive relationship with customers Building a positive relationship with key contacts - Vendors, building tenants, etc. Technology Assisting customers with shipping info and account challenges Loading, scanning, logging and calling resolution freight Cash reconciliation including deposits, key control Communication Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner Personal Responsibility and Accountability Compliance to all Corporate Polices and Procedures (including uniforms) Adhering to all Safety Standards Being on time/attendance Living the Purolator Values Representing the Purolator Values to Customers and key partners and, other duties as assigned by management Key Areas of Focus Customer service orientation Expertise to problem solve Excellent in relationship building Experience and adaptation to using technology Great communication expertise Takes personal responsibility and accountability for actions and situations 3-12 mons Customer Service Experience preferred 3-12 mnths Retail Experience preferred 3-12 mnths using technology/ POS system Experience wanted Expertise to lift 70 pounds./stand for three hour intervals Professional communication abilities: verbal communication (telephone and in person); Written correspondence ; and listening skills Proven ability of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset Experience working in an environment with safety standards an asset Work conditions: Retail/Customer Service Please apply via MyCareer. Employees without access to MyCareer can submit a resume to: Vanessa Peckford at vanessa.peckford @purolator.com Eligibility: In order to be a eligible to apply for a position, an employee must have: been in their current position for at least 6 mons Satisfactory performance in their current role to be considered. Employees must notify their immediate manager when they apply for a position. Purolator values diversity and is an equal opportunity employer. We would like to thank all those applicants for their interest, however only those selected for an interview will be contacted. All employees who are eligible to apply for a position will be considered. Only the most applicants who are qualified will be selected for interviews. Tous les postes unilingues ? l'ext?rieur du Qu?bec exigeant uniquement la connaissance de la langue anglaise sont affich?s sur le site Intranet de Purolator seulement. Si vous d?sirez une traduction fran?aise de cette description de poste, pri?re de communiquer avec votre Repr?sentant auxiliary ressources humaines.
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