Program Management Consultant
Reporting to the Supervisor, Maintenance Management Office, the Program Management Consultant will oversee the delivery of maintenance, capital, customer and other planned work programs through the Weekly Switching Work Planning process. In addition, the Program Management Consultant will provide program level forecasting, scheduling, reporting and resource balancing services to client execution groups to ensure successful delivery of the Execution Work Program, while addressing budget, resource and schedule constraints. The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro. ESSENTIAL RESPONSIBILITIES: Supports the Weekly Switching Work Planning Process (WSWP) by facilitating or supporting Analyst facilitation of weekly meetings with the Distribution Grid Operations Scheduling Team and Construction Supervisors. Ensure that a work plan for the following week is issued on time that balances available switching resources with planned work in the Downtown Core. Provide support for the WSWP Analyst for day-to-day changes/updates to the WSWP. Work with PMCs supporting other departments to develop longer term outlook tools and processes to synergize work (e.g., SAP/system enhancements, forecasting process changes). Maintain, enhance or develop new MMO tools and processes to support the WSWP or longer-term work plans (e.g., Alteryx workflows, python scripts, Tableau dashboard, VBA tools etc.) Acts as a central point of contact for PMCs supporting client groups with work execution qualifications in the downtown core and proactively identifies and manages risks that impact the successful delivery of programs. Forecasts the Design and Construction Execution Work Program through the development of spend (capital/operating expenditures) and attainment plan lines for Capital and Maintenance projects/programs for assigned client groups. Provides consultation and support in addressing budget, schedule and resource constraints and maximizes the inclusion of high priority projects and programs identified by Engineering & Investment Planning. Consults with client groups to addresses ongoing changes to the Execution Work Program as a result of emerging issues faced by field staff, as well as the emergence of higher priority projects, while managing resource and budget constraints. Fosters collaborative relationships with various stakeholders (i.e. Engineering & Investment Planning, Finance, Design and Construction groups, Regulatory) and acts as the liaison for all projects under assigned area of jurisdiction. QUALIFICATIONS: Post-secondary degree in Engineering, Business or related position. 5 (5) + years of Project and/or Program Managerial experience. Project Management Professional Certification (PMP) required; Program Management Professional Certification (PgMP) is an asset. Master of Business Administration (MBA) is an asset. SAP knowledge an asset. Background working with Alteryx, Python and Tableau is an asset. Background facilitating meetings with senior staff (e.g., Supervisors) and working with multiple stakeholders is required. Solid understanding of Project/Program Management concepts and methodologies through hands-on project/program managerial background. Strong current knowledge of the Microsoft Suite including MS Project, Access, Microsoft excel (VBA programming is an asset), and Visio. Knowledge in developing process maps and process optimization. General knowledge of electrical distribution system design, construction, maintenance, system operations and risk management principles. Excellent people skills with a strong customer-driven focus. Good written and spoken communication, including presentation skills. Strong organizational and time management expertise. Strong analytical and problem-solving skills. Financial acumen with a solid understanding of estimating, budgeting, forecasting. Performance Measurements - Ability to develop statistical tracking methodologies to track performance and measurement against set standards of quality. Builds Strong Relationships: Leverages relationships and ability to influence, to support the achievement of goals. Champions Change, Productivity and Innovation: Learns and adopts continuous improvement and productivity methods for all areas of their responsibility, while assessing and appropriately managing risk. Drives Results and Accountability: Establishes credibility by demonstrating high standards for the work in their area; applying discretion and judgment to achieve results; proactively anticipates problems and initiates solutions to resolve. Commitment to Environment, Health and Safety: Acts as a safety leader, by incorporating safety and environmental considerations into business decisions and actions.
October 18 on Toronto Hydro