Member Services Representative Part Time
Job summary Job Summary We are looking for a part time Member Services Representative to join our team! This position will be responsible for creating a positive member background by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sig up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting the out the drawer as needed. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within 1st hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed. Other duties and responsibilities based on club needs. Requirements Must be 18 yrs of age or older. High-school diploma/GED equivalent required. Customer service background preferred. Basic computer proficiency. Punctuality and reliability is a must. Expertise to work autonomously as well as part of a team. A positive, upbeat attitude and a passion for fitness and health! Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the expertise to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behaviour and language. Physical requirements Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50lbs. Will occasionally encounter toxic chemicals during shift.
September 25 on ZipRecruiter