IT Field Technician - Quebec City, QC
Contract term: 12 monsScope of Work: Break Fix, H&E, DSS, IMAC, etc. Define the SLA's Service requirement: Be the contact person for any technical requests and problems and will make sure your users are happy thanks to you creatively finding the right solutions.You will take care of installation and configuration of hardware and software and you will actively work in IT projects (roll-outs, migrations, Hands & Eyes support).Likewise, you must be able to perform onsite services and cover any kind of onsite assistance related to H/W and S/W incidents or requests, including configuration activities. A possible outcome of an Onsite Service can be an IMACD or a Repair Request.Expertise to deliver Software support for basic application configurations with includes, Windows 7, Windows 8.1, Ms office 2010, Ms office 2013, and Ms office 365.Technicians must be able to identify defective devices requiring repair.You'll analyze and document any occurring system and application errors.Expertise to Lift 60lbS.Able to stand on their feet for long periods of time.Familiarity with Legacy and UEFI Based Products (Win 7 32/64) and (Win 10).Not limited to the following tasks, employees joining, moving, leaving, Installs, CARs(Computer Asset Refresh), Install PC from managed stock, Configure boxes, software installs, removals of hardware, install peripherals including delivery, profile cleanups (shared asset remove additional profiles off machine).May provide onsite training to customer support personnel of simple user related details.Asset Tracking & Knowledge of SLA Objectives a plus.To accurately record, update and document requests using the Service Now system. Maintain superior oral communication abilities with the expertise to communicate effectively with technical and non-technical colleagues at all levels in the organization.Special Qualifications:MUST be fluent in English and French Canadian1-2+ years in an Enterprise EnvironmentKnowledge of HSSE / Workspace SafetyAttention to detailExpertise to follow through with tasks, projects, and troubleshooting with minimal supervision.To maintain a 1st class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.Must have expertise to manage conflicting priorities in a high energy dynamic environment.Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.Expertise to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.Expertise to demonstrate practical troubleshooting and problem analysis techniques.Expertise to attend training courses as identified by Hemmersbach or client for appropriate professional development.MS Certificate a plusLanguage(s): Great English & French Canadian language skills in reading, writing and speech as well as local language.
June 7 2018 on The Resumator