See Similar Listings
Job   Canada   BC   Vancouver Area   Implementation Specialist   Trulioo -

Implementation Specialist | Implementation Specialist in Job Job at Trulioo in Vancouver BC | 58551

This listing was posted on The Resumator.

Implementation Specialist

Vancouver, BC

About Us Join an established, scaling and award-winning team at Trulioo (Truly-you)! Recognized as a “CNBC Disruptor 50 Company”, named by BC Tech Association as “Emerging Company of the Year” and KNOW Identity’s “Industry innovator of the Year!” We are a Silicon Valley-funded tech company solving the problems of trust and safety on-line. To realize that goal we’ve built the world’s leading identity verification platform, enabling instant verification of five billion people and 330 million businesses in more than 100 countries through a single API. Hundreds of businesses worldwide depend on Trulioo GlobalGateway to help streamline and scale their customer onboarding, fraud prevention, and compliance operations across the world. With offices in Vancouver, San Francisco, and Dublin, we’ve fostered a world-class team committed to building trust on-line. Our competitive advantage is, and always will be, our people. Job description: Reporting to the Implementation Team Lead , the Implementation Specialist is responsible for onboarding and providing technical and business support to our enterprise clients and partners. This is an exciting role at the heart of our business and that works in close collaboration with multiple departments, including Product Management, Sales, Account Management, Data Analytics and our Engineering team. We are looking for technically sound, team-oriented, business savvy, and passionate individuals looking to have an immediate impact on a rapidly growing industry disruptor. Primary Duties and Responsibilities: Provide an exceptional customer service background to ensure Trulioo maintains our position as the leading trusted expert in Identity Verification Support new and existing Trulioo customers in the API implementation; provide support and documentation on Trulioo’s GlobalGateway platform People skills and product knowledge and ability are critical to responding to daily customer-centric activities Achieve high customer satisfaction by effectively and proactively troubleshooting and correcting any issues Provide technical support and services to our Enterprise and customers in a timely manner Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs Respond to all internal and external stakeholder questions and concerns with a high-level of professionalism Collaborate with other departments, including Vendor Management and Datasource Monitoring teams, in order to resolve issues Document customer communications and recurring technical issues to support product quality programs and product development Contribute to Support Knowledge Base Articles and FAQ’s Contribute to customer success initiatives when needed Key/Computer skills: In-depth knowledge of RESTful API and API integrations Available to work adjustable hours/shifts, including on-call during evenings, weekends and statutory holidays Ability to think critically, troubleshoot proactively and solve complex problems Capability to excel in a data-driven, metrics-oriented environment Comfortable working both independently and in a team environment including supporting projects with remote employees in other offices Strong aptitude with an ability to learn new technologies quickly Strong customer service orientation with excellent listening, verbal, and writing expertise Strong problem-solving skills with the ability to effectively prioritize and execute tasks while under pressure Meticulous attention to detail Mastery of Office Suite (MS or Google), in particular with Microsoft excel Written and verbal English proficiency Education and Background: Post-Secondary Degree or combination of desired background and education Must have a min of 3yrs background in a customer facing technical role supporting a SaaS product Background working with Strategic and Enterprise customers Exposure to tools and services that help customers meet compliance obligations Technical background working with SQL, XML, and JSON files Background using third party REST APIs Startup background Working at Trulioo A great place to work! Trulioo offers a fast-paced, dynamic and inclusive work atmosphere where each employee has an impact. You will be challenged to develop, achieve and grow as part of a hyper-growth company. At Trulioo, we offer you the opportunity to make a difference and help create a better world by revolutionizing how technology, trust and identity intersect on-line. We are on a mission to make sure no 1 is left behind and everyone has the opportunity to participate fully in the modern digital economy. Because we believe everyone is someone. Of course there are a few perks you’ll love! We offer free snacks, unlimited coffee and catered lunches twice a week! We host various sports and wellness activities, social events, birthday celebrations, lunch and learns, and encourage friendly, but often competitive, games of ping-pong and foosball. Our downtown Vancouver office has spectacular waterfront views and some of the city’s best restaurants. We are conveniently located within walking distance of transit, and employees have access to gym facilities and free bike lockers. Trulioo offers aggressive compensation, extended health and dental benefits with Canada Life, and 3 weeks of vacation and 5 sick days per year on joining. Learning opportunities include our Education, Training & Certification Policy and professional development programs. We value our employees and have created a flexible and friendly working environment where everyone can succeed and grow with the company! We are team driven, collaborative and accountable to 1 another. Trulioo is a growing company and while we thank everyone in advance for considering us, only those who are being considered will be contacted. For this position, you need to be legally authorized to work in Canada. We collect your full name, email address, phone number, and home address for the purpose of reviewing your application and establishing a possible employment relationship with you. Powered by JazzHR
May 23 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
  • Always meet the employer in person.
  • Avoid sharing sensitive personal and financial information.
  • Avoid employment offers that require a deposit or investment.

To learn more, visit the Safety Center or click here to report this listing.

More About this Listing: Implementation Specialist
Implementation Specialist is a Jobs Implementation Specialist Job at Trulioo located in Vancouver BC. Find other listings like Implementation Specialist by searching Oodle for Jobs Implementation Specialist Jobs.