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Human Resources Agent | HR in Human Resource Job at Bell in Verdun QC | 5499691214

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Human Resources Agent

Verdun, QC

Required Id: 239788 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate. If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team. Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward. Company name: Bell Canada Job location address: one Alexander-Graham-Bell, Verdun, Qc. Name and description of the hiring department: The Employee Services group is responsible for providing support to employees of Bell Canada and its subsidiaries. These services include payroll administration, human resources transactions, and management of unionized employee transfers including Employees Discount Plan. The assistant, Group HR transaction is responsible for interpreting, for analyzing, for explaining rules, and Human Resources policies. She confirms all the HR transactions of various levels of complexity with the applicants of all Bell Canada’s entities and assures the integrity of the info while meeting the very aggressive deadlines of execution and the high-quality level planned by the agreements of service negotiated with our customers. She acts as intermediary between the various groups internal and external customers to assure the update and the preservation of the files of employees and retiree and the organizational structure of Bell Canada and their subsidiaries. She also makes recommendations with regard to the transactions and on the working processes such as the entries of data and has to support the administrative assistants and assure that the terms is respected. Position responsibilities / Accountabilities: Receive internal and external customer requests by telephone and in writing, analyze and reply to them within very precise timeframes, being sure to make the necessary corrections to avoid errors in payroll or benefits Receive, analyze different documents related to benefits and treat them in different tools Guide employees in HR administrative in using the various self-serve tools and refer them to the appropriate parties when necessary Identify and evaluate problems and suggest appropriate solutions to the people responsible in order to contribute to improving our processes Answer the requests of the customers and supply them the necessary coaching on the application of the processes and the HR policies as well as on the governmental legislations Extract, handle, to investigate the reports of differences to assure the quality of the data and correct if necessary Compile or extract statistics / reports to make the analysis while using various tools and databases Essential Requirements / Competencies: French and English (read, spoken, written), fluent in both languages with no significant limitation Expertise to work and develop in a constantly changing environment comprising multiple priorities, fluctuations in volume, and aggressive deadlines Expertise to deal with and influence sometimes difficult employees and customers, while demonstrating empathy, diplomacy and tact Very detail oriented in order to ensure the accuracy of details provided to customers Make quickly decisions, identify the obstacles, take the appropriate actions, show initiative and judgment and propose solutions and improvements to the processes Provide accurate details to customers by telephone and in writing Be recognized for team working Preferred Requirements / Competencies: Strong knowledge of SAP Basic knowledge of group insurance and RRSP Call centre background Human Resources diploma Working Condition: Regular business hours, from Monday to Friday, occasional overtime 37.5 hours per week Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. Additional Info: Job category: Union Job Status: Regular - Full-time Job Location: Canada : Quebec : Verdun Application Deadline: 09/16/2019 Please apply directly on-line to be considered for this role. Applications through email will not be accepted. At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team player feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for applicants taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at . Created: Canada , QC , Verdun
September 11 on Bell
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