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Guest Service Agent | Guest Service Agent in Customer Service Job at Sandman Hotel Group in Calgar1

This listing was posted on Prevue.

Guest Service Agent

Calgary, AB

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation program, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you. POSITION RESPONSIBILITIES: High-school degree, G.E.D. or equivalent Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred one year of background as a Hotel Front Desk Clerk Preferred Background in all aspects of customer service and people management Strong working understanding of accounting practices and principles Expertise to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required Exceptional conflict resolution, negotiation, and objection handling skills Able to effectively communicate both verbally and in writing High-level of proficiency with Microsoft and Maestro software packages DUTIES: Responsible for checking guests in and out of the Hotel. Issues room keys, pamphlets, discount cards, etc. Answers various questions from guests and arranges transportation for guests. Computes bills, collects payment and makes change for guests. Runs various reports on the computer for management. Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift. Print updated in-house, arrival, departure, and room status reports every 2 hours Check all unresolved departures. Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day. Write all wake-up call requests on specified form and enter on switchboard. Complete welcome calls. Clean and tidy front desk area. Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties. Refer all inquiries to the appropriate individuals, divisions, or departments across the organization. As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions. Provide info to staff and/or clients about special activities. Observe and report any security issues to the Manager. APPLICABLE SKILLS: Excellent customer relations. Must have time-management expertise. Adaptable to change and be able to handle multiple priorities under pressure. Eager and focused to exceed guest expectations. Extended Medical, Dental, Health Care (STANDARD HOTEL PACKAGE)* *For Full-time Employment Only SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Applicants who are qualified are encouraged to apply, provided they meet the minimal qualifications of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. **Applications will not be accepted via email or in person. **We thank all candidates for their interest in Position openings with The Sandman Hotel Group, however, only those candidates we wish to interview will receive a reply to their application.** **ABSOLUTELY NO PHONE CALLS PLEASE**
Sandman Hotel Group
November 8 on Prevue
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More About this Listing: Guest Service Agent
Guest Service Agent is a Customer Service Guest Service Agent Job at Sandman Hotel Group located in Calgary AB. Find other listings like Guest Service Agent by searching Oodle for Customer Service Guest Service Agent Jobs.