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Geek Squad Double Agent | Geek Squad Double Agent in Job Job at Best Buy Canada in Thunder Bay ON 1

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Geek Squad Double Agent

Thunder Bay, ON

Regular Regular The Double Agent role will be supporting both field and precinct operations. The Double Agent’s foremost role will be within the Precinct as a CIA. When required, the Double Agent will be assigned to the field and is expected to perform service calls including but not limited to: PC setup services, Calibration, Smart Home Installation, Home Surveillance and Networking. B. Key Functional Responsibilities % of Time 1) Precinct Responsibilities Customer Service * Assists clients with service/repair issues. Resolves client issues and complaints in a positive manner that builds business and enhances client loyalty while adhering to Company policies & procedures * Leverages client reporting (GS Scorecard, BDR, PSP@RISK, 2020 and etc) to validate and build the correct store behaviors to deliver outstanding customer service * Coaches CIAs on sales techniques and acts as a revenue driver for Services and is an example for exceeding the client’s expectations * Is an expert in Geek Squad culture and processes, drives this behavior to the CIA team 40% Technical Support * Performs repairs, upgrades and related Services * Provides technical details to clients on available products & services to meet their needs. Conducts and maintains repairs as per SOW’s required for conducting Manufacturer repairs 35% Administration & Parts/Tools Inventory * Follow all required SOPs and Task Planners * Processes client transactions, entry of work orders/billing into company systems on a timely basis * Orders parts/accessories as required to fill client orders, completing documentation & maintaining records as per SOP and is an expert in SMARTS and other admin tasks related to the Precinct 5% 2) Field Responsibilities (On demand as required) * Facilitate the complete solution of product sales, upgrades, installations and service both in the store and client’s home/office via company vehicle. Rides alone to complete single person SOW, as necessary * Perform setup services such as PC Setup, Smart Home Installation, Home Surveillance and Networking and sells/upgrades as appropriate * Supports DFM within their markets * Double Agent will be responsible for vehicle inventory and may be required to maintain vehicle 20% C. Education and Experience 1. Education G12 / Equivalent Area of study Preferred: Diploma (two year) Business Administration, Computer Science Bachelor’s Degree (3-four year.) A+ Certification and Network + Certification Post Graduate Degree Other Required Certifications 5 yrs Driving Experience 2. Experience Time Describe years of prior requirements required for the role: 3+ Years Selling Experience as an asset 1+ Year In-Store Geek Squad Experience desired with A+ Certification Strong communication and Computer skills. Can live the Best Buy Values and understands the six point pledge 5+ Years Possess a valid driver’s licence with a clean motor vehicle record. Legally bondable. five years Driving Experience
Best Buy Canada
November 8 on Equest
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