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Geek Squad Double Agent | Geek Squad Double Agent in Job Job at Best Buy Canada in Thunder Bay ON 1

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Geek Squad Double Agent

Location:
Thunder Bay, ON
Description:

Regular Regular The Double Agent role will be supporting both field and precinct operations. The Double Agent’s foremost role will be within the Precinct as a CIA. When required, the Double Agent will be assigned to the field and is expected to perform service calls including but not limited to: PC setup services, Calibration, Smart Home Installation, Home Surveillance and Networking. B. Key Functional Responsibilities % of Time 1) Precinct Responsibilities Customer Service * Assists clients with service/repair issues. Resolves client issues and complaints in a positive manner that builds business and enhances client loyalty while adhering to Company policies & procedures * Leverages client reporting (GS Scorecard, BDR, PSP@RISK, 2020 and etc) to validate and build the correct store behaviors to deliver outstanding customer service * Coaches CIAs on sales techniques and acts as a revenue driver for Services and is an example for exceeding the client’s expectations * Is an expert in Geek Squad culture and processes, drives this behavior to the CIA team 40% Technical Support * Performs repairs, upgrades and related Services * Provides technical details to clients on available products & services to meet their needs. Conducts and maintains repairs as per SOW’s required for conducting Manufacturer repairs 35% Administration & Parts/Tools Inventory * Follow all required SOPs and Task Planners * Processes client transactions, entry of work orders/billing into company systems on a timely basis * Orders parts/accessories as required to fill client orders, completing documentation & maintaining records as per SOP and is an expert in SMARTS and other admin tasks related to the Precinct 5% 2) Field Responsibilities (On demand as required) * Facilitate the complete solution of product sales, upgrades, installations and service both in the store and client’s home/office via company vehicle. Rides alone to complete single person SOW, as necessary * Perform setup services such as PC Setup, Smart Home Installation, Home Surveillance and Networking and sells/upgrades as appropriate * Supports DFM within their markets * Double Agent will be responsible for vehicle inventory and may be required to maintain vehicle 20% C. Education and Experience 1. Education G12 / Equivalent Area of study Preferred: Diploma (two year) Business Administration, Computer Science Bachelor’s Degree (3-four year.) A+ Certification and Network + Certification Post Graduate Degree Other Required Certifications 5 yrs Driving Experience 2. Experience Time Describe years of prior requirements required for the role: 3+ Years Selling Experience as an asset 1+ Year In-Store Geek Squad Experience desired with A+ Certification Strong communication and Computer skills. Can live the Best Buy Values and understands the six point pledge 5+ Years Possess a valid driver’s licence with a clean motor vehicle record. Legally bondable. five years Driving Experience
Company:
Best Buy Canada
Posted:
November 8 on Equest
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