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Enterprise Account Manager | Account Manager in Sales Job at Trulioo in Vancouver BC | 5855199282

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Enterprise Account Manager

Vancouver, BC

About Us Join an established, scaling and award-winning team at Trulioo (Truly-you)! Recognized as a “CNBC Disruptor 50 Company”, named by BC Tech Association as “Emerging Company of the Year” and KNOW Identity’s “Industry innovator of the Year!” We are a Silicon Valley-funded tech company solving the problems of trust and safety on-line. To realize that goal we’ve built the world’s leading identity verification platform, enabling instant verification of five billion people and 250 million businesses in more than 100 countries through a single API. Hundreds of businesses worldwide depend on Trulioo to help streamline and scale their customer onboarding, fraud prevention, and compliance operations across the world. With offices in Vancouver, San Francisco, and Dublin, we’ve fostered a world-class team committed to building trust on-line. Our competitive advantage is, and always will be, our people Job summary: Reporting to the Manager of Customer Accounts, the Enterprise Account Manager is responsible for catering to our customers and growing revenue across their account base by aligning customer needs, product capabilities, and use case fit. You’ll be relied upon for your entrepreneurial nature, technical aptitude, collaborative style and expertise to engage with high profile customers in the Payments, e-Commerce, Finserv, and Technology verticals. Primary Duties and Responsibilities: Create and build relationships with existing customers to drive revenue growth and increase customer loyalty and product adoption Consistently communicate with decision-makers to understand their identity verification needs and business qualifications Manage multiple business units/opportunities within the same organization, with potentially different use-cases for each Analyze and evaluate product performance metrics and technical optimization opportunities within the services platform Navigate and negotiate contract changes, upgrades, and amendments Maintain communication and coordination with Sales, Marketing, Support, Product and executive teammates Coordinate and perform product demos as required Maintain up to date records in Sales CRM; provide ongoing feedback on system use and opportunities for efficiencies Forecast renewals and upsells in a transactional environment Manage multiple stakeholders (internal and external) while easily pivoting from a c-suite to a technical contact Key/Computer skills: Strong business, operational and technical aptitude with a proven expertise to quickly learn new technologies and transactional business models Familiarity with managing customers in a SaaS or similar product environment Background analyzing data sets in Ms excel or Business Intelligence tools and presenting those findings to customers Proficiency with CRM tools, ticketing platforms, and product management tools. Salesforce background would be considered an asset Excellent presentation skills for both external and internal audiences Expertise to own and execute defined customer touchpoints throughout the customer life-cycle such as the QBR. Education and Background: Post-Secondary Degree or combination of desired background and education 2-4 yrs of previous background in a B2B software account management or customer success role, and within the tech industry Proven success selling complex SaaS solutions preferably within security and compliance across the financial services, e-commerce and technology industries Background managing multi-million dollar customers and demonstrated expertise to accurately forecast revenue in a transactional environment Exceptional verbal and written correspondence abilities to successfully articulate technical product specifications and product value propositions Self-motivated, confident, competitive, detailed-oriented, and big appetite for high achievement Proven expertise to develop strategic relationships by becoming a trusted advisor with each customer through focusing on customer outcomes and driving business value from software. Background with financial, compliance and or regulatory industries Working at Trulioo A great place to work! Trulioo offers a fast-paced, dynamic and inclusive working atmosphere where each employee has an impact. You will be challenged to develop, achieve and grow as part of a hyper-growth company. At Trulioo, we offer you the opportunity to make a difference and help create a better world by revolutionizing how technology, trust and identity intersect on-line. We are on a mission to make sure no 1 is left behind and everyone has the opportunity to participate fully in the modern digital economy. Because we believe everyone is someone. Of course there are a few perks you’ll love! We offer free snacks, unlimited coffee and catered lunches twice a week! We host various sports and wellness activities, social events, birthday celebrations, lunch and learns, and encourage friendly, but often competitive, games of ping-pong and foosball. Our downtown Vancouver office has spectacular waterfront views and some of the city’s best restaurants. We are conveniently located within walking distance of transit, and employees have access to gym facilities and free bike lockers. Trulioo offers competitive pay, extended health and dental benefits with Canada Life, and 3 weeks of vacation and 5 sick days per year on joining. Learning opportunities include our Education, Training & Certification Policy and professional development programs. We value our employees and have created a flexible and friendly working atmosphere where everyone can succeed and grow with the company! We are team driven, collaborative and accountable to 1 another. Trulioo is a growing company and while we thank everyone in advance for considering us, only those who are being considered will be contacted. For this position, you need to be legally authorized to work in Canada. We collect your full name, email address, phone number, and home address for the purpose of reviewing your application and establishing a possible employment relationship with you. Powered by JazzHR
May 23 on The Resumator
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Enterprise Account Manager is a Sales Account Manager Job at Trulioo located in Vancouver BC. Find other listings like Enterprise Account Manager by searching Oodle for Sales Account Manager Jobs.