Customer Service Representative, Bilingual
Position description: The Multi-lingual Customer Service Representative is responsible for providing high-quality customer service by professionally answering all incoming telephone calls and emails from plan members, clients and internal departments. Responsibilities and Duties: Provide excellent customer service while responding to all inbound inquiries. Be attentive to the customer to fully understand their situation. Document all call info according to standard operating procedures. Remain current on program details, products, processes, and business initiatives. Administration of claims documentation and record maintenance. Collaborate with IT team with system updates and system testing. Assist in other departments as required. Other duties as required. Requirements: Bi-lingual in English and French, spoken and written; Highly developed customer service skills; Expertise to learn quickly and adapt to several computer systems; Expertise to multi-task, and follow-up on uncompleted tasks in a timely manner; Expertise to work as part of a team as well as independently; Expertise to work under pressure; Excellent management expertise; Strong attention to detail and accuracy; Proficient in Microsoft office – Microsoft word, Ms excel, PowerPoint and Outlook; Proven data entry and typing skills; Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times; Why should you choose us? People — We’re an independent, private-owned company with a cozy family feel — “We care about what you care about.” Impact — We count on you to take ownership and make your mark. Growth — Our multi-line businesses in various locations offers many career paths and advance opportunities. Benefits and perks Competitive pay Participate in our comprehensive pension and benefit package on day 1 — no waiting period Company-matched Registered Pension Plan Company-paid training and development courses Community involvement We invite interested candidates submit their resume in confidence to XXXX@cowangroup.ca. While we appreciate the interest of all candidates, we will contact only those selected for interviews. If you are an candidate with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision. We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical requirements, knowledge and background, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.
Cowan Insurance Group
October 29 on The Resumator