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Customer Experience Associate | Customer Experience Associate in Job Job at Busbud in Montreal QC 1

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Customer Experience Associate

Montreal, QC

Hey there, Busbud is looking for a Customer Background Associate to join the team! The role: As the Customer Background Associate you will be responsible for helping build the best travel background for Busbud customers all over the world.You'll be in charge of customer support. You'll help solve any and all problems our customers might have. In the process, you'll share your findings with the wider team and with our partners. You'll become THE Busbud customer expert.As you’ll be interacting with all the teams (product, engineering, global operations, marketing), you'll regularly make recommendations to improve the quality of every aspect of our service. It's a lot to manage, but fear not! You'll be working alongside experienced and passionate teammates who will help you learn everything you need to know. Who we are: Busbud is the largest on-line travel agency specializing in intercity bus and coach travel with the widest global coverage. Travelling is our passion, and we work hard to offer the most comprehensive network of city-to-city travels. We are live in over 79 countries, 17,500 cities and offer more than 1,500,000 bus routes. Our goal is to provide a more environmentally friendly, accessible and interconnected world for everyone. What you can expect from this opportunity: You’ll be in touch with our customers helping them solve any problem they might have and gather insights on their background. You will also connect with Busbud's partners, the bus companies, to help customers settle claims and issues during their trip. You’ll work alongside a diverse team on a variety of projects to make our customers happy. You’ll be working for a company that puts the customer 1st. Your product recommendations will be heard, especially if you back them up with data. And last but not least, you’ll have a lot of fun! How can you impress us? Your problem-solving skills, caring and positive attitude and your patience. Your multi-lingual abilities: you’re fluent in English and French, with good written correspondence expertise. Spanish & Portuguese a bonus. Your time-management expertise: you know how to prioritize your work. Previous background providing customer care in the travel or tech industry. Your ability working with Zendesk, Google Drive and other task management platforms. What’s in it for you? Compensation based on background four weeks of vacation (3 weeks + holiday season) Health Benefits Stock options Free bus tickets Apple equipment Breakfast snacks, team lunch on Wednesdays, happy hour on Fridays Team events Busbud is committed to equal employment opportunity for all employees and to providing its teammates with a work atmosphere free from discrimination and harassment. All employment decisions at Busbud are based on business needs, position responsibilities and individual requirements, regardless of race, colour, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, pregnancy, or any other status protected by the laws or regulations in the locations where we operate. Learn more about why we care about diversity
January 14 on The Resumator
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