Commercial Service Delivery Manager- North York
COMMERCIAL SERVICE DELIVERY MANAGER Are you passionate about Safety & Security and seeking opportunities in the development of Security Professionals? A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ more than 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17000 professionals. A.S.P provides services to some of the largest airports in Canada and has a significant presence in the Commercial and Residential spaces in Ontario and Alberta. A.S.P. is looking for a Service delivery Manager who will be responsible for managing a contract portfolio, ensuring compliance with the contract requirements and government legislation. A successful candidate will be required to work with integrity, respect, and take responsibility for security and safety. What you will do: Attending and participating in Team/Client Meetings, operational coordination meetings/briefings and any other security working groups/committees established. Ensuring the staff follows all directions given, and instructions, policies and procedures outlined in the site-specific duties and documentation. Meeting monthly, or at other times as required by the client to review and addressing issues, recommendations, problems, concerns, and changing requirements. Developing Crossing Guard schedules to ensure the provision of sufficient, qualified, properly trained/certified personnel to perform the required services . Providing coaching, support, guidance and advice to the Guards. Planning, coordinating and monitoring all day-to-day activities in collaboration with the team and responding to, investigates and resolves operational issues. Ensuring SOP's and Post Orders are developed, maintained, updated, reviewed and understood by all staff on site. Establishing standardized, formal processes and procedures. Monitoring and enforcing all designated safety, security and operational procedures and regulations applicable to the performance of the Service. Establishing and implementing a system of monitoring, auditing, tracking, recording and reporting service delivery performance/quality assurance against established Key Performance Indicators (KPI's). Participating in the maintenance of the Quality System and participates in all reviews and meetings associated with the ISO 9001 QPM and QSP manuals, including audits. Participating in HR and Administrative functions such as recruitment, discipline, training and skills development. Who you are: Demonstrated experience (preferably 5 years or more) as a Management Representative in other large public facilities similar in size and scope of work involved. Minimum 2 years of proven customer service experience is required Proof of a Associate Protection Professional (APP) designation through ASIS is preferred. Demonstrated experience in providing "off-site" management to a complement of Guards and Supervisors. A graduate from a recognized community college is preferred. Demonstrated experience in implementing succession plans, coaching and motivating staff. Must be willing to travel to different sites on a regular basis Proficient in Microsoft Office (word, excel, powerpoint and outlook) Why you should work with A.S.P: We care about our team and their personal and professional success. We offer competitive salaries. You can have flexible schedules. A.S.P. Incorporated is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply. We hire for PERSONALITY. We train for the job.
February 23 on ApplicantPRO