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Business Technical Support Specialist - Bilingual | Support Worker, Technical Support in Technolog1

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Business Technical Support Specialist - Bilingual

Toronto, ON

Position overview Business Technical Support Specialist - Multi-lingual At Distributel, our Mission is to make the use and enjoyment of telecom services radically effortless. Every day, we will strive to understand, respect and prioritize our customers’ needs. We take pride in excellent service, business integrity, and innovation. By constantly challenging ourselves to simplify, add utility and humanize the ways people do business with us, we will create a valuable background in every way. Reporting to the Business Technical Services Manager the Business Technical Support Specialist must be a self-starter and results oriented individual. They must also have superior interpersonal and computer skills to provide telephone and ticket/email support. The department is responsible for assisting Business wholesale and enterprise Voice over IP customers to resolve technical and configuration issues related to the use of ThinkTel provided services. HERE’S SOME MORE OF WHAT YOU’LL BE DOING: Coordinating problem resolution for customers, and engaging Microsoft Office Skype for Business and a skills matrix to locate the appropriate resources (Network Operations, Professional Services, etc.), when necessary; Troubleshoot and provide technical solutions for customer issues related to the following: Configuration of Session Initiated Protocol (SIP) trunks. Skype for Business (including troubleshooting for S4B devices such as Polycom phones and the S4B (iOS/Android app). Microsoft Teams. CSP partner support. Local Area Network / Wide Area Network (LAN/WAN) issues including the detailed troubleshooting of routers and switches, DSL and custom internet solutions, COLO. HPBX. Support and escalate issues by determining the business-critical nature of the problems and delivering support services accordingly; Assist with coordinating and escalating customer tickets with other departments (Sales, Billing, Orders, Ports, and Network Operations) to resolve issues; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Deliver high-quality service and technical support services accordingly to specified Service Level Objectives. (SLO); Explore opportunities and provide feedback and continuously work towards improving support services to ensure a high degree of customer satisfaction. HERE ARE THE SKILLS AND REQUIREMENTS YOU’LL NEED TO BE SUCCESSFUL IN THIS ROLE: Your education and background Post-secondary education; Microsoft office and MS Windows and Mac OS; Certifications: Certified Cisco Network Administration (CCNA) or equivalent knowledge; SIP School Certified Associate (SSCA) or equivelant knowledge; Microsoft Certifications (MCSE, MCSA). Here are some of The skills and characteristics you will bring to this role You are passionate! About people, about relationship building, about life in general! Curious, you like to challenge the status quo, willing to take ownership and drive continuous improvement; You have strong customer handling, attention to detail and management expertise; Proactive and creative, you are at ease with issue solving and managing multiple priorities; Communication is fun and easy for you, both verbally and written; English and French are a requirement; Because you like to share your knowledge with teammates, you’ll be a valuable team member. After all, WE PLAY AS A TEAM! HERE’S WHAT’S IN IT FOR YOU… Background a wealth of opportunities that only a growing company can offer by joining a dynamic team that’s vigilantly working together towards reshaping the telecommunications landscape; We have insurance benefits; We promote work-life balance; We provide a great workplace atmosphere with organized social events; You’ll have opportunities for growth & development; We have great downtown locations and amazing people! Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers! Diversity and inclusion is important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences is what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development and advancement for all current and future employees. e8y7GSUmRP
October 9 on ZipRecruiter
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More About this Listing: Business Technical Support Specialist - Bilingual
Business Technical Support Specialist - Bilingual is a Technology Support Worker, Technical Support Job at Distributel located in Toronto ON. Find other listings like Business Technical Support Specialist - Bilingual by searching Oodle for Technology Support Worker, Technical Support Jobs.