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Bilingual Technical Support Representative, Alarmforce | Technical Support in Technology Job at Be1

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Bilingual Technical Support Representative, Alarmforce

Toronto, ON

Required Id: 238615 AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. Bi-lingual Technical Support Representative, Alarmforce The Technical Support Advisor is responsible for quickly resolving customer issues, including system, scheduling, updates, break-ins and critical emergencies, as well as responding to inquiries about products and services. The Technical Support Advisor should be aware of all products and services offered as well as general and customer policies to ensure that accurate details is provided to all clients. Responsibilities also include, but are not limited to, performing tests on all hardware components, detecting and solving problems, performing repairs and escalating customer complaints as required. Essential responsibilities: Answer customers' questions and solve their problems at 1st contact Establish good relationships with clients by showing empathy and sensitivity, asking them relevant probing questions and making sure they understand their problem. Assume responsibility for customer issues and follow up on a timely basis to ensure the problem has been resolved Forward issues requiring further assistance to the appropriate internal responder and follow up on a timely basis to ensure the problem has been resolved Provide immediate support for emergencies Participate regularly in training on products and services, customer service, general and operational policies and corporate initiatives, in order to maintain a thorough knowledge of all products and services Concisely document all problems and their resolution in the customer relationship software tool Strive to meet and exceed monthly performance goals Education / Background Qualifications: Post-Secondary Education in a related position (i.e. networking, computer science, security, etc.), or High-school diploma with equivalent work background, preferred Previous background in a technical support call centre environment, valuable Proficient with Microsoft office suite Suite (Microsoft word, Outlook, Ms excel, etc.) Other Qualifications: Exceptional expertise to listen, communicate, understand and respond Expertise to work autonomously, as well as with close supervision Personal motivation, excellent management skills and exceptional time management skills Expertise to take responsibility for achieving a set of goals and targets Excellent team spirit, desire to help others Expertise to handle multiple tasks at once Expertise to build strong relationships with clients Bilingualism is an asset (English and French) Additional Info: Job classification: Non Management Job Location: Canada : Ontario : Toronto Application Deadline: 09/20/2019 Please apply directly on-line to be considered for this role. Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team player has the opportunity to reach their full potential. Created: Canada, ON, Toronto
September 11 on Bell
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