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Bilingual Customer Service Representative | Customer Service Representative in Customer Service Jo1

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Bilingual Customer Service Representative

Location:
Toronto, ON
Description:

Job summary MULTILINGUAL CUSTOMER SERVICE REPRESENTATIVE: Challenging, Impactful, Rewarding WHO WE ARE : Paradigm is an innovative, flexible, leading-edge Business Process Outsourcing (BPO) company. As Canada’s leading mortgage outsourcing company, Paradigm’s mandate is to enable new and existing lenders with a cost effective mortgage operation solution that can quickly respond to market conditions, lead the market in innovation and ultimately provide mortgage consumers with great choice, vastly improving their mortgage background. PARADIGM CULTURE: Paradigm is committed to open and honest communication with our staff. We believe by being transparent, truthful and sincere, we can serve each other and our clients with integrity. Our culture can be summed up in 1 ms word: family . We work hard at creating an exceptional professional family here at Paradigm and do not take it for granted. Every initiative, new hire, company event and daily activities are focused on maintaining and fostering our Paradigm family because we know that our employees are undoubtedly the key to our success. JOB OVERVIEW: As a member of the Servicing team, you will assist clients with any questions regarding Paradigm Quest products and services while maintaining the highest level of service and complying with policies, practices and procedures. APERÇU DU POSTE: En tant que membre du service d’entretien, vous aiderez les clients sur toutes les questions concernant les produits et services de Paradigm Quest tout en maintenant un haut niveau de service et être conforme avec les politiques, pratiques et procédures. Role Specific Accountabilities (include, but not limited to the following) : Analyze and interpret customer inquiries through well thought out judgments, decision-making skills and product knowledge Promote and assist clients with any questions in regards to Paradigm Quest products and services Resolve disputes received from clients through creative means and ownership Handle multiple priorities in an ever-changing workplace environment Provide creative solutions backed by sound decision-making Adapt to the changing priorities of a fast-paced workplace atmosphere Fulfill customer expectations while complying with policies, practices and procedures Contribute to the overall success of Paradigm Quest team, as well as operate independently to achieve specified targets Responsabilités du poste (Cela inclut mais ne se limitent pas à ce qui suit) : Promouvoir et aider les clients sur toutes les questions concernant les produits et services de Paradigm Quest. Analyser et interpréter les demandes du client par des jugements bien réfléchis, des compétences sur les prises de décision et la connaissance du produit. Résoudre les disputes reçues de la part des clients d’une manière créative Gérer plusieurs tâches dans un environnement de travail qui change constamment Fournir des solutions créatives à l’aide de prises de décision sensées S’adapter auxiliary évolutions des priorités dans un environnement de travail rapide Répondre auxiliary attentes du client tout en restant conforme auxiliary politiques, pratiques et procédures Contribuer à la réussite générale de l’équipe de Paradigm Quest et travailler indépendamment pour atteindre des objectifs spécifiques. Educational /Technical Background: Min 1 yr customer service background Completion of high-school and/or some college would be preferred Call center background an asset Possess solid Microsoft office/Technical skills Possess solid Internet and email skills Mortgage industry background an asset Multilingual in French and English is highly regarded Must be able to work flexible scheduling (any time from eight AM till eight PM) Personal Qualifications: Great communication and people skills Be familiar with a call centre environment Possess outstanding written and verbal communication abilities Deal with customers via web, email, and telephone interfaces so you must be able to work in an environment that is keyboard and phone intensive Provide timely and accurate response to all customer queries Be committed to providing outstanding customer service Self-Motivated / proactive mindset Expertise to operate independently as well as part of a team Excellent management expertise and analytical abilities Detail oriented Sense of humour YkJ66M6Vd8
Company:
Paradigm Quest
September 21 on ZipRecruiter
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More About this Listing: Bilingual Customer Service Representative
Bilingual Customer Service Representative is a Customer Service Customer Service Representative Job at Paradigm Quest located in Toronto ON. Find other listings like Bilingual Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.