See Similar Listings
Job   Canada   AB   Calgary Area   Assistant   Sandman Hotel Group -

Assistant Central Reservations Manager | Assistant in Clerical Job at Sandman Hotel Group in Calga1

This listing was posted on ZipRecruiter.

Assistant Central Reservations Manager

Calgary, AB

Position description The Sandman Hotel Group is looking for a professional, dedicated, and organized Assistant Central Reservations Manager (contract with possibility for full time permanent) to assist in leading our fast-paced national call centre team and managing day-to-day operations. The individual will be responsible for all aspects of the Central Reservations Department, including hiring, staffing/scheduling, performance assessments, training/developing reservation agents, maintaining service standards, and monitoring systems and processes of the call centre. POSITION QUALIFICATIONS: A university degree or college degree in hotel management or other related discipline is required. Previous management experience in a hotel reservations or front desk environment Must have excellent command of the English language and good technical skills Must be a well organized, communicate effectively, and have a good sense of humour and proven decision-making abilities. Must have strong leadership skills and be able to lead a large team of individuals Familiarity with Revenue Management principles will be helpful but not necessary Candidates are required to be flexible with work schedule, including weekends and night schedule as necessary Experienced with Microsoft office suite applications (Microsoft word, Microsoft excel, Outlook, etc.) Must be able to multi-task with exceptional attention to detail DUTIES: Assist the Central Services Manager in all aspects of maintaining daily reservation operations Maintain and evaluate statistical details for tracking and decision-making purposes Achieve budgeted targets for the department with emphasis on maintaining previously agreed upon quality and service standards Ensure agents are using proper selling techniques and strategies thus maximizing revenue generation and contribution Resolve internal & external customer complaints, respond to enquiries and troubleshoot as necessary Develop, implement and evaluate policies and procedures that improve efficiency and effectiveness of our Reservations Centre Coordinate work groups, develop team work, delegate effectively Provide direct leadership to Supervisors and Central Reservations team via constant feedback, reviews and performance assessments Communicate and work efficiently with other Assistant Reservations Managers and lead agents APPLICABLE SKILLS Excellent command of the English language (written & verbal) Demonstrated supervisor skills; good judgment and common sense Computer literate with knowledge of a variety of computer software applications Excellent organizational and time management expertise, with the expertise to set priorities for self and others Very good customer service / service recovery skills Detail oriented with the expertise to multi-task Secondary language preferred, but not required SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Candidates who are qualified areencouraged to apply, provided they meet the minimal qualifications of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. **Applications will not be accepted via email or in person. **We thank all candidates for their interest in Career openings with The Sandman Hotel Group, however, only those candidates we wish to interview will receive a reply to their application.** **ABSOLUTELY NO PHONE CALLS PLEASE**
Sandman Hotel Group
October 13 on ZipRecruiter
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ZipRecruiter
Important Safety Tips
  • Always meet the employer in person.
  • Avoid sharing sensitive personal and financial information.
  • Avoid employment offers that require a deposit or investment.

To learn more, visit the Safety Center or click here to report this listing.

More About this Listing: Assistant Central Reservations Manager
Assistant Central Reservations Manager is a Clerical Assistant Job at Sandman Hotel Group located in Calgary AB. Find other listings like Assistant Central Reservations Manager by searching Oodle for Clerical Assistant Jobs.