This listing was posted on Manatal ATS.
Front Desk Supervisor
Location:
Jasper, AB
Description:
What will be your daily pursuit?:Leading a culture of consistently improving guest service, employee engagement, and financial results for our clients.This position requires relocation to Jasper, Alberta .Overview: Work in a dynamic, culturally diverse team from around the globe Work experience in an iconic, unforgettable, and inspiring location Free access to our client's attractions for staff and family, send a friend at half the price! Discounted hotel stays under our client's lodging offerings, and discounted food & beverage and retail experiences The chance to work in an inclusive culture and make life-long friends Access to subsidized mental health and wellness resources Opportunities for career growth or future work at our client's other locations Access to one of the world's most beautiful and iconic National Parks Responsibilities: Reporting to the hotel manager, the Front Desk Supervisor will provide leadership to a team of Front Desk and Guest Experience Agents that includes but is not limited to the following: Oversee scheduling, and training of the front office team, working closely with the Guest Experience Supervisor. Act as a Hotel Manager during absences, after-hour emergencies, and scheduled days off. Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts including morning (7:00 a.m.-3:00 p.m.), afternoon (3:00 p.m.-11:00 p.m.), and overnight (11:00 p.m. 7:00 a.m.). Supervise the activities of hotel operations and report issues to the hotel management team for review and investigation. Effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Provide team with tools and training to handle guest concerns and complaints in a consistent manner. Ensure all staff are thoroughly familiar with the hotel's emergency procedures and in a state of preparedness for any emergency. Anticipate the needs of department leaders, staff and arriving, and in-house guests. Enforces our client's policies, work standards, and disciplinary procedures. Coordinates staff events and development opportunities with the Hotel Manager. Qualifications: The ideal candidate will possess the following knowledge, skills and abilities: Excellent communication skills, both verbal and written Able to work with minimal direct supervision Proven computer skills Experience in-office procedures, ordering materials, and scheduling. High school or equivalent education required, bachelor's Degree or related technical school degree in hospitality preferred Two to five years of hotel experience, including 1 year in a supervisory capacity All employees must maintain a neat, clean and well-groomed appearance per our client's standards Work Environment: Beautiful. You'll work in iconic, unforgettable and inspiring locations. You'll see amazing scenery and wildlife. You'll participate in team events and have fun! Independent. You spend your days in and around National Parks Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) required This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.To handle this job successfully, any person hired must be able to perform responsibilities as described. Our Client will make any reasonable accommodations to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.Equal Employment Opportunity Information: Our client is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Our client values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.
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More About this Listing: Front Desk Supervisor
Front Desk Supervisor is a Clerical Front Desk Receptionist Job at Power Recruitment located in Jasper AB. Find other listings like Front Desk Supervisor by searching Oodle for Clerical Front Desk Receptionist Jobs.
Front Desk Supervisor is a Clerical Front Desk Receptionist Job at Power Recruitment located in Jasper AB. Find other listings like Front Desk Supervisor by searching Oodle for Clerical Front Desk Receptionist Jobs.