This listing was posted on Manatal ATS.
Guest Services Manager
Location:
Sun Peaks, BC
Description:
We're seeking a Guest Services Manager on behalf of our client, responsible for overseeing and managing the guest experience at their establishment. If you have a strong background in hospitality, exceptional leadership skills, and a passion for ensuring top-notch guest satisfaction, we'd like to introduce you to this pivotal role in our client's hospitality team.Requirements- Physical Requirement: Sedentary, work activities involve handling loads up to 5kg; Predominately in an indoor setting. ACCOUNTABILITIES: Demonstrates what it means to be a Service Champion for the role modelling welcoming hospitality and exemplifying excellence in service for the Guest Services team Taking the initiative to conduct a pre-arrival process to contact all future guests to add personalized experiences for guests with guests pre-arrival and in-house to ascertain preferences and provide insightful recommendations Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; Resolves customer complaints; assists customers in all inquiries in connection with hotel and resort services, hours of operations, in-house events, directions, etc. Assists guests in all inquiries in connection with hotel and resort services, hours of operations, in-house events, directions, etc. Provide collateral and information on restaurants, attractions, activities, and maps Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone and by email. Provides basic trouble-shooting support for in-room services such as internet, TV movies and Web service Work in complete unison with Front Office and Reservations teams to deliver a Best in Class arrival/departure experiences and unique service experiences for all guests during their stay Maintains a sense of lobby presence and guest assistance at all times, supporting the Front Office acting as a Lobby Ambassador Answer the telephone with a pleasant manner and approved verbiage, directing calls appropriately Owns departmental full cycle recruitment efforts such as conducting interviews, hiring and departmental onboarding Monitors cost control efforts and interprets financial statements; making recommendations for budget and forecast Approves the concierge and bell team timesheets weekly for accuracy and approves employee vacation requests when possible Develops the concierge and bell team schedule in alignment with business needs Develops departmental policies and procedures and implementation Develops and maintains a safety culture within the guest services department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards. Attends the Joint Health & Safety Committee meetings as a departmental designate Other duties as required IDEAL CANDIDATE Proven leadership skills with a minimum of 2 years experience as Concierge or at Front Desk Experience in a hotel setting or related industry is required; Resort experience ideal Post-secondary education in hospitality or related discipline Recognized designation as CHC or membership in Les Clefs dOr is a strong asset Extensive familiarity with their community with established connections is a benefit Strong in quickly building relationships with others, a true connector and communicator Energetic with a confident positive attitude, driven to deliver elevated guest experiences Professional and well organized with excellent communication skills in English, multi-lingual is a strong asset Ability to deliver results, promote and innovative in a fast-paced multi-tasked environment Highly responsible self-starter and reliable team player, with the ability to remain calm Aptitudes in resolving issues and ability to think on your feet Must have the ability to supervise, mentor, train and motivate a team A working knowledge of hotel systems, specifically Opera PMS would be a strong benefit Proficiency with computer systems required, such as Microsoft Windows applications A level of financial acumen and ability to budget, forecast, and interpret financial statements Note: As part of the Front Office operation, Guest Services runs 24 hours a day, 365 days a year; flexible shift availability to work as business levels dictate (morning, weekends, evenings) is required. What you can expect from them: They encourage individual initiative and a collaborative approach to delivering their guests' finest mountain resort experience. They value innovation and development that contribute to business success and personal growth. They also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountains summer and winter activities A sneak peek into some of the perks and benefits their Full-Time employees enjoy: Full access Winter/Summer Season Lift, Trail and Golf passes 3 weeks of paid vacation Dining discounts within their hotel & resort outlets Benefits plan and additional wellness components, including Health Spending Account and EFAP Eligibility for their Pay for Performance incentive bonus program (after the qualifying period), awarded to their top performers Participation in the RRSP and matching DPSP programs Retail discounts in Resort owned outlets Reciprocal programs with partnering hotels Friends and family hotel rates Continued professional growth and development opportunities Every year they welcome guests and employees to their resort from a wide variety of backgrounds, and they are committed to building and sustaining a diverse and inclusive workforce. As an equal opportunity employer, they encourage applications from all qualified individuals.They acknowledge that they live, work, and play on the traditional territory of the Secwépemc People.
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More About this Listing: Guest Services Manager
Guest Services Manager is a Executive Manager Job at Power Recruitment located in Sun Peaks BC. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.
Guest Services Manager is a Executive Manager Job at Power Recruitment located in Sun Peaks BC. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.