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Manager, Quality Assurance (Community Living Services)
Location:
Vancouver, BC
Description:
We are proud to be selected as one of B.C.'s Top Employers once again! If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you! Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection . Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process. The Role: CLBC's Quality Assurance (QA) program exists to ensure that supports and services are delivered in ways that are respectful, fair, responsive, and enhance quality of life outcomes for individuals and families served. As the Manager, Quality Assurance you will play a leadership role in fostering a culture of continuous quality improvement. Key responsibilities include: Ensures CLBC and service provider compliance with legislative frameworks and coordinates responses to legal issues Monitors key performance indicators and offers expert analysis on system-wide practice and service delivery issues Conducts reviews and undertakes issue mediation when regional processes fail to resolve individual or family concerns Oversees the monitoring framework and regular audits and assessments of internal and external operations to ensure compliance with requirements and standards Oversees Quality Assurance projects and develops mechanisms for continuous quality improvement to promote quality, best practice and person-centred practice within CLBC and service provision Establishes and oversees CLBC's internal appeal (complaints) process which offers an avenue for review of CLBC interactions with individuals and their families, and decisions and services provided Oversees efforts to achieve and maintain required accreditation of service-providing agencies Qualifications: Bachelor's degree in a field of study that provides extensive knowledge of social work principles (ex: Social Work, Child and Youth Care, Counselling, Clinical Psychology, etc.). A master's degree is preferred Minimum of ten years of extensive experience in the community living services field with proven experience in program development and analysis, project management, research, and leading and/or facilitating effective relationships with multi-stakeholder organizations Five years of experience in a leadership or management position Experience in supported decision-making and the operation of community supports and services, and how they respond to the needs of individuals and families is preferred An equivalent combination of relevant education and experience may be considered, including certain types of in-service experience Benefits You will receive a comprehensive benefits package, including an employer-paid extended health and dental plan, a BC Public Service Pension plan with employer contributions, generous vacation, and more! Learn about what we offer! Location This position may work from any major CLBC office: Vancouver, Victoria, Kelowna, Nanaimo, Prince George. Hybrid work Combines on-site office work with the flexibility to work from home within BC. Travel Occasional overnight travel is required. Additional Info: Term/Status: Permanent/Full time Classification/Salary: Excluded Band 3: $91,738 - $118,784 annually. Pay ranges will be reviewed and increased effective May 2024 The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of at least one dose of COVID-19 vaccination. Closing date: Open Until Filled Reasonable accommodations are available on request for candidates taking part in the recruitment process. If you require support applying online because you are a person with a disability, please contact us at XXXX@gov.bc.ca. CLBC encourages applications from all equity-seeking groups.
Company:
Community Living Bc
Posted:
May 11 on ApplicantPRO
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More About this Listing: Manager, Quality Assurance (Community Living Services)
Manager, Quality Assurance (Community Living Services) is a Quality Assurance QA Job at Community Living Bc located in Vancouver BC. Find other listings like Manager, Quality Assurance (Community Living Services) by searching Oodle for Quality Assurance QA Jobs.
Manager, Quality Assurance (Community Living Services) is a Quality Assurance QA Job at Community Living Bc located in Vancouver BC. Find other listings like Manager, Quality Assurance (Community Living Services) by searching Oodle for Quality Assurance QA Jobs.