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Dawn Dang
Description:
Dawn Dang Vancouver | 778 – 632 – XXXX | XXXX@mylangara.ca HIGHLIGHTS ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Over 4 years of experience in customer service and client interaction, adept at managing secure environments and maintaining meticulous documentation essential for efficient service delivery. Proven ability to multitask effectively, crucial for managing reception duties such as scheduling appointments and handling busy front-desk operations. Skilled in conflict resolution and crisis management, ensuring a professional and calm atmosphere in fast-paced settings. RELEVANT EXPERIENCE ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ E-Commerce Account Manager N-Squared E-Commerce Vietnam Ltd. | Ho Chi Minh, Vietnam Oct 2020 - Jul 2023 Managed budgeting, cash flows, and profit analysis using Excel to support decision-making processes. Compiled a variety of statistical reports to analyze financial performance and inform strategic planning. Maintained appointment calendars, screened and prioritized incoming materials, and responded to inquiries. Led staff and coordinated administrative efforts to support the professional execution of marketing strategies and e-commerce operations. Hostess/Front Desk Osteria Pronto Restaurant, JW Marriott Austin | Austin, Texas Jul 2019 - Aug 2020 Completed a rigorous management trainee program, mastering the art of fine dining service. As hostess/server, consistently provided welcoming, comfortable, and memorable dining experiences. Demonstrated strong customer service and problem-solving skills, with a flair for creating a clean, tidy, and functional dining environment. Front Desk Agent Adare Manor & Golf Club | Adare, Ireland May 2018 – Jun 2019 Provided exceptional service and attention to detail, achieving consistently high guest satisfaction scores. Demonstrated proficiency in multitasking and organizational skills, improving front desk efficiency and guest experience. OTHER EXPERIENCE Server Crab Hot Lau | Vancouver, British Columbia Oct 2023 – Apr 2024 Known for infusing the dining room with positivity and warmth, ensuring all guests felt valued and satisfied. Played a crucial role in maintaining a clean and organized service area, contributing to a team environment that is both satisfying and fun. SKILLS ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Exceptional customer service skills, ensuring all guests feel welcomed and valued. Effective communicator, articulate in both verbal and written form. Adept at fostering a collaborative team environment, supporting shared goals and staff appreciation. Capable of multitasking in fast-paced settings, comfortable standing for extended periods and handling the physical aspects of the job. CERTIFICATIONS ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Microsoft Office 365 Certificate – Oct 2023 Food Safe Certificate – Jan 2024 Serving it Right – Apr 2024 EDUCATION ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Post-Degree Diploma Langara College – Vancouver, BC, Canada (Expected Graduation: Dec 2025) Bachelor in Hotel Management Shannon College of Hotel Management – Ireland (Mar 2020) VOLUNTEER AND PROJECT INVOLVEMENT ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Canucks Autism Network | Feb 2024 – present Lead recreational activities for individuals with ASD, promoting inclusivity and social skill development. Vancouver Rape Relief & Women's Shelter | Feb 2024 – present Support survivors through crisis intervention and community outreach, fostering safety and empowerment with strong teamwork and communication. Shannon Organizational and Research project | Jan 2018 – Apr 2019 Led a team project to launch a small-scale restaurant, efficiently managing time and resources to serve 200 guests, demonstrating effective teamwork and leadership.
Category:
Services
Posted:
May 9 on BarefootStudent
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