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Assistant Customer Service Manager
Location:
Calgary, AB
Description:
Our values are at the core of everything we do! Innovative. Think ahead to stay ahead. Driver. Stay hungry and act with urgency. Ownership. No excuses. 100% accountability. Caring. For employees, partners and community. Individual. We work with great people and expect a lot from them. We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people. Exceptional talent, Passionate Service Manager with the following accountabilities: This role has 100% accountability to own exceptional customer experience. Work with the team and set SOPs to elevate the way we deliver on customer experience. Responsible for managing the department, reducing operating costs and making it profitable. Coach, mentor and run day to day operations with a team of technicians, apprentices, CSRs. Run all aspects of business for productivity including quoting, ordering, scheduling, and invoicing. Manage internal and external deadlines and provide feedback to quality department. Liaise with Customer, Sales and internal teams as required on service issues and opportunities. Lend support in all technical aspects including diagnostics and parts support as required. Ensure that the team has right capabilities to exceed department’s KPIs Resource planning is a key function for this role. Managing expenses, Service sales, health and safety are crucial to this role. Complying with all safety requirements such as toolbox and safety meetings and hazard analyses. Responsible for cost coding, time and materials. Monitor and deliver all aspects of HR interlocks for the team. REQUIREMENTS & QUALIFICATIONS: Passion for delivering exceptional customer experience Coaching and mentoring skills to upskill staff to deliver the mandate for customer experience Experience in windows and doors or related industry Understanding business dynamics, foresee business risks and opportunities Adaptable and flexible with managing multiple priorities and timelines Send Us Your Resume We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith. Thank you to all those apply and those who are short-listed will be contacted.
Industry:
Manufacturing
Posted:
May 6 on iSmartRecruit
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More About this Listing: Assistant Customer Service Manager
Assistant Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job located in Calgary AB. Find other listings like Assistant Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.
Assistant Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job located in Calgary AB. Find other listings like Assistant Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.