Field Application Developer

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Field Application Developer

Location:

Vancouver, BC

Description:

LMI Technologies, recognized as one of Canada’s Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications. What will you do as a Field Application Developer? You will apply your product knowledge of LMI sensor and networking products to support validation and post-sales activities at a technical level. The ideal candidate will have a proven ability for developing excellent customer relationships while supporting the successful use of LMI products to ensure sales development plans are met. It is preferred that the successful incumbent has experience in the lumber processing and optimization field as this role will work closely with clients in the wood industry. As a Field Application Specialist it will be your responsibility to work closely with our customers to resolve any technical issues they may encounter as well as interact with other members of the sales team to support sales activities. Through such activities as application testing and troubleshooting complex support issues you will be in contact with a diverse customer base to understand their machine vision application requirements and provide solutions utilizing LMI Technologies products in a timely manner. Beyond providing technical support and application solutions you will also be required to perform a wide variety of tasks to help achieve the growth initiatives of the sales team. These tasks include: Provide customer support for three LMI products lines. Technical support will primarily be provided remotely but at times on site assistance will be required Assist R&D with product release and validation testing Log all customer support interactions in LMI’s customer support ticketing software, ensure these records are updated regularly, and issues are resolved in the quickest time possible Perform testing and evaluation of our sensors on an ongoing basis to ensure they meet our specifications Perform in house testing of samples sent in by customers (to determine if our sensors meet the application requirements) and report results. Maintain test and demo equipment to ensure that it is operational at all times Produce technical sales materials in cooperation with the sales and marketing departments Produce training materials in cooperation with the sales and marketing departments Mentors application team members Provide training or product demonstrations to existing and potential customers on LMI’s premises or at the customer’s premises as required Create example software and hardware (e.g. Test fixtures) to support , demonstration, evaluation and sale of LMI products Work together with the RDMs, BDMs and Product Managers to test and evaluate evaluate LMI products and understand our competitors’ products to make recommendations for better positioning of LMI products against competition Work closely with product management to aid in the creation of new sensor products or test and provide feedback on newly designed models To be familiar with all of LMI’s processes for sales and marketing and work within and support these processes To learn and become proficient in the operation, characteristics and performance of all LMI sensor products Support the sales team in preparing for trade shows and attend these shows when necessary Continually provide feedback as to how LMI’s products or services can be improved to enhance our customer's experience Design and develop software programs that improve the productivity of the application engineering team, improve our interactions with our customers and improve the level of service our customers will receive from LMI Up to 50% travel during the first year which will decrease to 15% - 30% afterwards. What do you need to be successful? Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent Minimum 2-3 years of experience in the technology industry / factory automation industry working on various projects relating to their area of study Minimum 1 year of experience in the wood/lumber industry involved in the design, manufacturing, and optimization of wood processing equipment is strongly preferred Strong working knowledge of industry standards and best practices in their discipline Excellent knowledge of software programming languages (Software – Visual Studio [C, C#, VB.NET] Previous electrical or mechatronics engineering experience is required An understanding of wood/lumber processing and optimization techniques and equipment is an asset Pursues problem solving with clear understanding of facts and defines test plan and solution strategies Solid interpersonal skills are required to function appropriately in a team environment Minimum of 3-4 years customer service experience or equivalent work experience. Exceptional verbal and written communication skills with proficiency using Microsoft Office and Google Suite products Exceptional organizational, communication and prioritization skills Self-motivated, have a positive attitude and a results oriented approach to business Demonstrated ability to work independently as well as in a team environment A valid passport and the ability to travel domestically or internationally. Salary Range: $61,754 - $70,400 - $80,256 Expected Salary: Our typical hiring range will be +/- 10% of the midpoint listed above. Factors influencing this decision include qualifications and market conditions for the role. How to submit your interest? If you are interested in this exciting opportunity and working for a fast-growing global technology company with an inspiring and engaging workplace environment, please submit your application to our Human Resources team in confidence by clicking the “Apply Now” button. While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration. We look forward to talking to you about the possibilities of beginning a rewarding new chapter of your career! Why being inclusive is important to us? At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths. If you are interested in working for a fast-growing global technology company with an inspiring and engaging workplace environment, we invite you to apply and talk about the possibilities of beginning a rewarding new chapter of your career.#LMISJ We assure you, once you complete your application, your information is safe with us. To learn more about how we use your personal data, please review our Privacy Policy (https://lmi3d.com/privacy-policy).Powered by JazzHR

Company:

LMI Technologies

Posted:

February 26 on The Resumator

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Field Application Developer | Application Developer in Computer & Software Job Job at LMI Tech1

Field Application Developer

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